Account Manager - CRM

Compensation

: $192,290.00 - $192,290.00 /year *

Employment Type

: Full-Time

Industry

: Advertising/Marketing/Public Relations



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The Account Manager will be a key member of the client services team responsible for client satisfaction by providing exceptional servicing, thought leadership and execution. The Account Manager will be the lead customer facing contact for the client and will be responsible for helping to plan, develop and execute our clients' marketing strategies.

Key Responsibilities:

Manage client budget and forecast processes. Work with client to plan and execute a wide range of campaigns across addressable channels. Ensure compliance with SLAs. Evaluate opportunities to grow the scope of services and tools.

What you will do:

* You will be the "connector" between Zeta and the client in order to maintain and grow the business relationship.
* Adapt quickly to the client's business model and culture in order to consult and advise them with expertise.
* Use persuasion, facts and business cases to gain buy-in and incent others to complete actions - influence management is critical
* Demonstrate critical thinking/problem solving skills to frame a situation/concept
* Communicate effectively downward, laterally and upward
* Balance company, team, and personal achievement
* Establish and build deep rooted client relationships across multiple levels
* Spearhead projects and facilitate cross-functional team communication
* Liaise with operational resources in the US and offshore to ensure superior execution of client campaigns

Required Experience:

* Bachelor's degree
* 3-5 years' experience in account management or a client-side marketing department with deep experience with:
* Email/Digital marketing
* Customer journey development
* Multi/Omnichannel marketing
* Campaign management


* Superior presentation skills/PowerPoint storyboarding
* Adept at problem solving

#LI-MC1

Company Summary

Zeta is a data-driven marketing technology innovator whose SaaS-based marketing cloud helps 500+ Fortune 1000 and Middle Market brands acquire, retain and grow customer relationships through actionable data, advanced analytics and machine learning.

Founded by David A. Steinberg and John Sculley (former CEO of Apple and Pepsi-Cola) in 2007, the company's highly-rated ZetaHub technology platform has been recognized in Gartner's Magic Quadrant for Digital Marketing Hubs (February 2017) and in its Magic Quadrant for Multichannel Campaign Management (April 2017), competing with offerings from Oracle, IBM, Salesforce and Adobe.

Operating on four continents with 1,300+ employees, the company is headquartered in New York City, with Centers of Excellence in Silicon Valley, Boston, London, and Hyderabad, India.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran's status, or any other basis protected by law.

Recent News

Zeta Global Recognized by The Relevancy Group as Industry Leader for the 4th Consecutive Year

Zeta Global is Recognized as a Visionary by Gartner for the First Time

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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