Hi All, This is Patrick Thomas from NMC recruiting. I am currently working on an amazing Contract to hire position for one our clients. Kindly get in touch if you find suitable to your profile. Direct line - 201 ### #### Email - patrick.thomasnmcus.com Title Client Services Technician Location New York, NY Duration 3 month RTH The Client Services Technician is a partner to our business and our other IT teams. By understanding our technology stack the business, the Technician is a person the end users look to for support. You'll be responsible for supporting local and remote sites as well as working on projects and other events. At OUR CLIENT'S Corporate, you will have an opportunity to deliver highly visible solutions, assist in improving the operation of our business and participate in a dynamic, changing industry. Responsibilities You will support remote users via phone and remote assist. Provide 1st and 2nd level support. You'll manage issues an end user is facing, which means supporting, maintaining configurations and records of all items. Handle all types of endpoints, desk or laptops, mobile devices, printers or peripherals. Determine effective resolution of issues by troubleshooting and analyzing computer system errors of moderate to difficult scope. Travel locally between sites to assist and be able to carry equipment up to 10lbs. Willingness to work overtime as needed. On occasion you will assist other teams to test or keep our systems updated. As a Technician you are seen as a subject matter expert by the end user and therefore will advise them on a variety of technology related matters. Partner with Sr Tech for guidance and support on matters that require escalation. SkillsExperience Required Minimum two (2) years IT experience or qualified internship. Experience working in a corporate environment. Strong interpersonal and communication skills. Experience creating, documenting and closing incidents via ticketing system. Working knowledge of current Windows Mac OSX operating systems. Strong support in Microsoft Office products (Word, Excel, Power Point, Access, etc). Understanding of Google Apps (Gmail, Calendar, etc.) Familiar with endpoint management tools and or modern MDM EMM style ones. You'll have worked with collaboration tools, remote support tools, along with ticketing systems and have a working knowledge of networking and server systems.