Technology Support Specialist I - TSR Consulting Services, Inc. (Bronx)

Employment Type

: Full-Time

Industry

: Miscellaneous



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Technology Specialist
New York, NY

Long Term
Global Tax and Accounting Firm

Has window and mac background
windows support and IT support
Strong communicator - someone who can discuss their skill set, previous experience and communicate with employees at all levels
2 or 3 yrs exp( intermediate beginner level) and still building their experience is ok - need to understand fundamentals of IT

Assists with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)

  • Assists with provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees
  • Assists with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents
  • Resolves incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies Identify sources and trends of technical problems to prevent future occurrences
  • Under minimal supervision, provides after-hours service for escalated issues from the Service Desk or supervisor
  • Performs asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Service process
  • Assists with off-site support for firm sponsored functions/meetings
  • Performs asset management responsibilities as assigned by supervisor
  • Assists with IT tasks related to office moves, buildouts and relocations
  • Operates as \"remote hands for other IT functions, such as Telecommunications and Hosting
  • Maintains a thorough understanding of IT Services' organization and service offerings in order to identify how best to address end user technology needs and incidents
  • Understands the Firm's business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
  • Strong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues
  • Decision making responsibilities are limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary
  • This role receives direct oversight from a supervisor, with regular (at least daily, but more frequently for new hires) contact to monitor and assign activities
- provided by Dice

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