Trade Success Manager, Boston - TrueCar (Brighton)
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Job Description: Trade Success Manager is responsible for being a subject matter expert on all aspects of the Trade product set and operational processes for internal and external customers. This includes, but is not limited to, supporting Dealerships through exemplary customer service, troubleshooting product issues both internally and externally, implementing product features and updates at the dealership level, dealership training, product demos, performance management, and ad-hoc projects. The Trade Success will report into the Director, Trade Operations. ABOUT THE JOB: Self-starter with the ability to proactively manage a book of business and be flexible to business needs, while self-managing individual priorities Work with cross-functional teams to deliver the Trade service model with Client Success Managers, at scale, in the best interest of the customer Cultivate successful working relationships with Inside and Field based Dealer Sales and Service personnel for advanced communications, training, service and support Facilitate customer success criteria by working with onboarding and implementation teams to proactively manage product installation and adoption, as well as new features and updates Manage retention of Dealers by delivering monthly reporting and analytics regarding product performance, account health, and best practices to in the context of their business goals and market trends Serve as a point-of-contact for Dealers escalated issues; diagnose and resolve Manage feedback from internal and external resources to improve products and services Compile and share relevant reports, feedback and documentation of accounts with leadership Serve as the conduit for product issues between Dealer Sales & Service and the TrueCar Trade Product Team Provide accurate and complete documentation in SalesForce Foster high standards and a great work environment within the team More than 95% travel required WHAT YOU NEED: Four or more years demonstrated successful account management and training experience working with a \"trade\" related vendor, or in a dealership with a used car/trade focused role, or similar equivalent experience Excellent communication skills, both verbal and written with strong presentation ability Collect and Interpret Data for presentation purposes to Dealers Ability to prepare, present and facilitate group meetings in-person or via webinar Strong knowledge of Microsoft Office Suite, particularly Excel and Powerpoint, and Salesforce Customer fixated with active listening skills Self-directed, rolls up the sleeves and overcomes obstacles Engages in problem solving activities regularly and autonomously Sets, pursues and follows-through with achieving goals with a sense of urgency Collaborative attitude and desire to contribute outside primary areas of responsibility Well organized with exceptional attention to detail Working knowledge of retail and wholesale automotive NICE TO HAVE: Bachelor Degree Ideally located in Greater Boston Area Location(s):Field-MassachusettsField-New York, Field-Pennsylvania