The candidate will participate in the design of complex Voice and Telecommunication networks hardware and software configurations, which typically span multiple business functions and geographic locations. The role includes monitoring the installation, maintenance and operations of these networks.
Responsible for new system implementations and upgrades including methods and process for operationalizing telecommunications investments. Maintains and configures associated applications for the end-user telecom system ensures that users are trained on the platform. Supports telecommunications infrastructure using technology, and telecommunications engineering best practices; Transport Control Protocol / Internet Protocol (TCP/IP), routing protocols, LAN switching, Internet and Intranet systems, and Simple Network Management Protocol (SNMP) based network management systems.
THE DAY TO DAY RESPONSIBILITIES:
Telecommunication systems inclusive of Voice, Video and Mobile platforms.
Designs the operational process and tools to ensure that all telecom investments are moved into production properly, the operations teams know how to support them and appropriate tools are in place to monitor telecommunications solutions.
Capacity and Release Management planning for all systems designs testing procedures for new releases and works with third party vendors to ensure readiness of new releases.
Lifecycle management of Voice and Video platforms works with OEMs and service providers to ensure all solutions are technically relevant, technical currency is maintained and that appropriate lifecycle approaches are applied.
Level 3 support of all technical issues engages with technical support teams, third party suppliers and OEMs to ensure all issues are resolved promptly and within pre-defined SLAs.
Owns the technical relationship with assigned vendors and partners drives the mentality of continuous improvement into the support and delivery processes with a metrics and measurement mindset.
Partners proactively with the business to understand new needs and issues plans for the implementation of requests and enhancements consist with new business requests.
Market thought leader whom stays ahead of new market trends integrates all telecommunications platforms into the defined end user experience strategy and stays ahead of the technology curve.
Acts as the Subject Matter Expert and technical drive for implementations in the VoIP, SIP, POTS, Unified Communications, Video and communications application space across all adopted platforms.
THE SKILLS YOU NEED TO GET THE JOB
Overall 8+ years of experience in telecom network design, installation, maintenance.
5 + years configuring, implementing, managing and maintain Genesys and Cisco IVR/Contact Center Technologies.
Experience with Microsoft on the Skype for Business/Teams unified communications platform has implemented the technology in the past.
7+ years working with service providers and carriers within the telecom space understands how to implement and enforce SLAs and other metrics.
7+ years supporting complex network solutions such as trunking, SIP, voice gateways, PBX and key systems.
Experience with ACD call setup and CMS reporting must be hands on keyboard.
General routing and switching network experience primarily with Cisco (and Palo Alto) technologies.
Large enterprise IT environment preferred
L2 and L3 Network protocols, perform VoIP troubleshooting
Deployment and support of VoIP end points, including h.323 and SIP devices, as well as VoIP trunks and carrier SIP solutions.
Nice Voice Recording Platform and IPC trading recording preferred
ACD call setup and CMS reporting
Thanks and Regards,
Sr. IT Recruiter
Technocraft Solutions LLC| Partner with Xpedantic LLC.
Contact: (972)####### Ext 113
Yahoo ID / Gmail ID: ishanttechnocraft
www.technocraftsol.com | www.xpedantic.com
- provided by Dice Associated topics: analog, electronics, frequency, network, network engineer, scada, system analyst, test, wan, wireless