Sr. Director, Retail Learning & Development


: $171,045.00 - $171,045.00 /year *

Employment Type

: Full-Time


: Executive Management

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Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home d?cor and more. Polished ease, thoughtful details and a modern, sophisticated use of color-Kate Spade New York's founding principles define a unique style synonymous with joy. Under the vision of creative director Nicola Glass, the brand continues to celebrate confident women with a youthful spirit.Kate Spade New York is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.Job Title: Sr. Director, Retail Learning & DevelopmentPurpose: The Sr. Director, Retail Learning & Development, is responsible for retail training of the brand. This includes the development and implementation of a global training strategy. The role also ensures the activation of this strategy in partnership with cross-functional partners with the goal of creating a globally consistent customer experience across retail, customer service and wholesale. The Sr. Director, Retail Learning & Development leads a team of training professionals in North America.The successful individual will leverage their proficiency in customer experience and learning & development to...* Drive a holistic training strategy to create a globally consistent customer experience across retail, customer service and wholesale, including clienteling / outreach.* Develop and implement training content that amplifies both product and the customer experience and brings the brand to life across all channels.* Regularly assess needs and themes of the retail organization.* Design progressive universal learning tools that can be applied to new and existing markets.* Leverage existing programs and tools.* Own the Guest Journey program and ensure continuous program development and implementation.* Lead training plan and execution in North America* Influence the training plan implementation with our directly owned markets and partner businesses around the globeThe accomplished individual will possess...* At least 10 years of relevant experience.* Strong expertise in the development, team building, and training of retail organizations.* A deep understanding of the industry and the ability to grasp cultural and commercial nuances.* The ability to leverage technology to improve effectiveness and scalability of training programs.* A track record of developing and implementing a consistent, scalable global strategy for the function and building capabilities to support business objectives and growth.* The ability to interact with and effectively influence multiple cross-functional partners and employees at all levels of Field and Corporate Management in a complex, matrixed environment.* Strong initiative, sense of urgency and follow-through.* Demonstrated problem solving skills.* Excellent communication and presentation skills.* Flexibility and adaptability.* Exceptional organizational skills.* Retail math fluency.* Experience in leading and developing a team.* College degree required.Our Competencies for All Employees* Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.* Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.* Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.* Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.* Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.* Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.Our Competencies for All People Managers* Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.* Building Effective Teams: Blends people into teams when needed; creates strong moraleand spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.* Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at ID: 57934Job Segment: Learning, Retail, Human Resources
Associated topics: administrator, guide, guidance, lead, leadership, manager, monitor, senior associate, senior director, vice president * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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