• TalentBurst
  • $85,620.00 -162,750.00/year*
  • Brighton , MA
  • Information Technology
  • Full-Time
  • 413 Market St


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Job Description

Job Title: IT Audio/Visual Analyst
Job Location: Brighton, MA
Job Duration: 6 Months


Hours: 8AM - 5PM with an hour lunch

JOB MISSION:
AV Analyst will assist with installations, maintenance, and daily support of meeting experiences and AV equipment available in various meeting spaces and collaboration areas; offer support to video walls and digital signage operations; coordinate telco/cabling activities in office, warehouse, factory and retail spaces

MAJOR ACCOUNTABILITIES:
  • Provides operational and maintenance support of all AV and conferencing systems across all meeting spaces and digital signage areas. Performs proactive daily room sweeps
  • Identifies customer system issues and requests; prioritizes; and promptly resolves problems, ensures service levels and quality control standards are followed
  • Furnishes necessary system documentation/feedback/training and recommends improvements
  • Maintains infrastructure communication systems such as VoIP and analog telephony, fax, data, etc.
  • Assists with project management activities around new facility/retail build-outs, adds-removes and changes; and manages contracted services for special company events.
  • Operates as member of larger IT Service Delivery team and assists with cross-functional initiatives
KEY CUSTOMERS
  • The AV Analyst serves all associates across the organization by ensuring collaboration technologies in all meeting spaces, collaboration areas, digital signage displays, video walls, etc. are in functioning order
  • Translates objectives, goals and strategy received from IT management, team members, and Senior Leadership team into executable plans
  • Also supports business partners and vendors joining meetings on-site and/or remotely

MEASURES OF SUCCESS
  • Completion of assigned service desk requests and incidents as per defined SLAs
  • Consistent positive feedback from user base; system uptime; quality work output
  • Focus on user-training and user adoption as much as quick problem solving
  • Periodic status reports; regular updates at team meetings and well documented environment/configurations
  • Multi-tasking while handling competing priorities; adherence to assigned budget
  • Self-initiating approach to work; upkeep with industry offerings and trends

REPORTING STRUCTURE
  • Reports directly to End-User Collaboration Services Manager

REQUIREMENTS FOR SUCCESS
  • Comprehensive knowledge of VTC's, Projectors, Screens, TVs, switchers, amplifiers, digital and analog mixers, Scalers, audio processing /compression, digital video systems, Crestron and Extron switchers, touch panels, Crestron Fusion, Toolbox, etc.
  • Solid knowledge of audio-visual connectivity and signal flow; experience reading wiring diagrams and interpreting system design drawings
  • Basic knowledge of voice and data software/hardware, networking protocols and terminology
  • Ability to update firmware and do basic maintenance on AV equipment
  • Outstanding follow-through and problem solving skills, resourcefulness and multi-tasking
  • Quick-learner with attention to detail and personal accountability
  • Ability to interact professionally and effectively with a diverse work force across the organization
  • Ability to lift, bend, twist, and be exposed to heights via lifts and ladders


Company Description:

TalentBurst is an award winning IT, Accounting & Finance staffing firm headquartered in Boston with offices in San Francisco, Miami, Milwaukee, Toronto, Bangalore, and Gurgaon. Our clients include the leading social media, technology, banks, utilities, pharmaceutical, and biotech companies.

We work with 75 of the Fortune 500 companies. Our recruiting team is one of the most successful in the industry and has a strong reputation for treating our employees well and helping you find your next dream project.

Benefits

At TalentBurst, one of our founding principles has been to provide our employees with the best benefits available. Benefits we have available include:

Health, Dental, and Vision Plan

401(k) Plan

Life Insurance

Immigration assistance

Credit Union Membership

Direct Deposit

Vacation pay (only for FTEs)



* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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