Job Title: IT Audio/Visual Analyst Job Location: Brighton, MA Job Duration: 6 Months
Hours: 8AM - 5PM with an hour lunch
JOB MISSION: AV Analyst will assist with installations, maintenance, and daily support of meeting experiences and AV equipment available in various meeting spaces and collaboration areas; offer support to video walls and digital signage operations; coordinate telco/cabling activities in office, warehouse, factory and retail spaces
Provides operational and maintenance support of all AV and conferencing systems across all meeting spaces and digital signage areas. Performs proactive daily room sweeps
Identifies customer system issues and requests; prioritizes; and promptly resolves problems, ensures service levels and quality control standards are followed
Furnishes necessary system documentation/feedback/training and recommends improvements
Maintains infrastructure communication systems such as VoIP and analog telephony, fax, data, etc.
Assists with project management activities around new facility/retail build-outs, adds-removes and changes; and manages contracted services for special company events.
Operates as member of larger IT Service Delivery team and assists with cross-functional initiatives
The AV Analyst serves all associates across the organization by ensuring collaboration technologies in all meeting spaces, collaboration areas, digital signage displays, video walls, etc. are in functioning order
Translates objectives, goals and strategy received from IT management, team members, and Senior Leadership team into executable plans
Also supports business partners and vendors joining meetings on-site and/or remotely
MEASURES OF SUCCESS
Completion of assigned service desk requests and incidents as per defined SLAs
Consistent positive feedback from user base; system uptime; quality work output
Focus on user-training and user adoption as much as quick problem solving
Periodic status reports; regular updates at team meetings and well documented environment/configurations
Multi-tasking while handling competing priorities; adherence to assigned budget
Self-initiating approach to work; upkeep with industry offerings and trends
Reports directly to End-User Collaboration Services Manager
REQUIREMENTS FOR SUCCESS
Comprehensive knowledge of VTC's, Projectors, Screens, TVs, switchers, amplifiers, digital and analog mixers, Scalers, audio processing /compression, digital video systems, Crestron and Extron switchers, touch panels, Crestron Fusion, Toolbox, etc.
Solid knowledge of audio-visual connectivity and signal flow; experience reading wiring diagrams and interpreting system design drawings
Basic knowledge of voice and data software/hardware, networking protocols and terminology
Ability to update firmware and do basic maintenance on AV equipment
Outstanding follow-through and problem solving skills, resourcefulness and multi-tasking
Quick-learner with attention to detail and personal accountability
Ability to interact professionally and effectively with a diverse work force across the organization
Ability to lift, bend, twist, and be exposed to heights via lifts and ladders
TalentBurst is an award winning IT, Accounting & Finance staffing firm headquartered in Boston with offices in San Francisco, Miami, Milwaukee, Toronto, Bangalore, and Gurgaon. Our clients include the leading social media, technology, banks, utilities, pharmaceutical, and biotech companies.
We work with 75 of the Fortune 500 companies. Our recruiting team is one of the most successful in the industry and has a strong reputation for treating our employees well and helping you find your next dream project.
At TalentBurst, one of our founding principles has been to provide our employees with the best benefits available. Benefits we have available include:
Health, Dental, and Vision Plan
Credit Union Membership
Vacation pay (only for FTEs)
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.