Client Specialist Key

Employment Type

: Full-Time


: Miscellaneous

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At Talbots, we help our customers look and feel their best. The Talbots Client
Specialist Key Holder (CSKH) is responsible for creating and fostering a
culture of hospitality through exceptional customer experiences. CSs are
responsible for building enduring relationships with both new & existing
customers and to consistently exceed company productivity standards. As needed,
the CSKH has responsibility for leading/supervising others on occasion and
opening the store for business and/or closing the store for the night.

* Possesses a customer-centric mentality and understands the importance and
contribution exceptional service plays in growing store sales.
* Driven to create, build and cultivate relationships with customers and
the community with a focus on prospecting and establishing a strong
clientele from existing and new customers.
* Possesses a strong ambition and passion for achieving goals, both as an
individual and as a member of the store team, and thrives working in a
team environment.
* Passionate about selling and seeks organized and thoughtful ways to drive
new traffic into the store.
* Demonstrates excellent written and verbal communication skills and a high
level of integrity.
* Has strong organizational skills and the ability to multi-task in a fast
paced, ever-changing environment.
* Professional, assertive and friendly with the ability to make decisions
* Must understand and follow all policies and procedures to successfully
open and close a store.
* Extremely dependable and punctual.


* Seek to understand customer needs & wants with curiosity and confidence
through intentional conversation.
* Use company resources to reinforce the brand experience and facilitate/
build strong, enduring relationships in order to achieve productivity and
sales goals.
* Share current products and fashion trends with customers to appropriately
wardrobe, inspire and build trust.
* Innate ability to introduce Talbots broad range of products and
services to the customer in a relevant and timely manner in order to
achieve key sales and service metrics.
* Demonstrate strong planning and organizational skills to proactively
contact clientele with the intent to sell in a way that is relevant,
timely and meaningful for her.
* Professionally represent the brand image.
* Active participant in community/store activities and events that promote
the Talbots Brand.

* Stay abreast of the business and competitive landscape, fashion trends
and key business drivers to strategically identify opportunities that
will maximize sales and ensure financial goals are achieved.

* Support areas of operational excellence as needed.
* Plan and prioritize tasks and responsibilities to meet the needs of the
customer and business.
* Protect company assets and maintain a safe work environment.
* Follow all company policies and procedures as well as local, state, and
federal employment laws.

* Strong sales experience preferred with demonstrated ability to meet or
exceed performance standards.
* Ability to work at least (20) hours per week.
* An essential function of the job is the ability to work a flexible
schedule including nights, weekends, and holidays.
* An essential function of the job is the ability to move about in a store
including standing, walking,
* kneeling, stooping, climbing ladders, using stairs, carrying, bending,
stretching, twisting, or reaching out with the body, arms, or legs,
pulling and lifting objects up to 40 pounds. Sometimes these movements
are made quickly and repeatedly.
* An essential function of the job is the ability to navigate computer/
handheld systems with intermediate computer and keyboarding skills.
* Able to work cooperatively in a diverse work environment.
* High school degree required.
Note: This position description is intended to describe the general nature of
work being performed by associates assigned to this job. It is not intended to
be inclusive of all duties and responsibilities and is subject to change.

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