Learning Lead,Technology Training
Compensation: $58,565.00 - $104,060.00 /year *
Employment Type: Full-Time
Industry: Advertising/Marketing/Public Relations
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Posting Job DescriptionThe WarnerMedia StoryWarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Now, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others.The TeamAudience Monetization Solutions fuels over $4 billion in WarnerMedia Ad Sales using custom built and vendor supported technology platforms, across TV and Digital. This is an exciting time to be in the media industry as consumers accelerate the anywhere, anytime content distribution model. Our technology roadmap keeps us ahead of the curve as we find new ways to target audiences and monetize our content. WarnerMedia is leading the way and you get to be a part of this fast-paced dynamic environment.The JobThe Learning Lead, Technology Training is responsible for aligning closely with Sales, Account Services and Strategic Planning management to manage, create, implement and conduct a comprehensive Training Program. This training program - AMS University - includes more than 50 courses and serves all divisions of Ad Sales. The Learning Lead, Technology Training, also manages the training and implementation plans for all new MSS Ad Sales systems working closely with the Product Management group. This position actively trains as well as manages the curriculum and documentation that serves the entire Ad Sales organization.The DailyCreate, manage, and implement comprehensive training programs for all divisions of Ad SalesAMS University:* Develop and create AMS University content* Manage AMS University site, calendar and curriculum coordination including more than 50 customized courses that train Ad Sales on all MSS Ad Sales applications, processes and tasks that surround the systems, and Best Practices for Business Improvement* Create fresh and new ways to present materials, using live hands on computer training, training videos, participatory training environment, online lessons, etc.* Develop new classes as needed working with Executive Sales and STPL Management to assess staff needs and improve business process* Work with Account Services management and National office coordinators to assess training needs and plan and implement accordingly* Work with other surround divisions to train best practices and create new course curriculum as needed - Sponsorships and Promotions, Sales Information Systems, Ad Ops, Invoicing, Corporate Credit etc.Conduct ongoing AMS University training curriculum:* Conduct all TV University courses based on schedule created with Sales Management* Survey trainees post-class experience to gather feedback and implement any relevant lessons learned to future classesTrain new hires, Sales, Account Services, Ad Operations, and surrounding divisions:* Schedule/facilitate/train new hires when they onboard at Turner* Travel to the National offices quarterly to train new hires and provide ongoing education classes when requested by Sales Management* Manage to the expectation that all new hires at this level who have attended training should be able to sit down at their desk on day 1 and perform required daily tasks in the AMS SystemsManage system training and implementation projects:* Work closely with the Product Management teams to train and implement new functionality and newly developed MSS Ad Sales systems* Create lesson plans, knowledge checklists and SME reviews working with Business Analysts on the product* Set standards and best practices for the Product Design team on how to conduct training* Enforce MSS Ad Sales Training and Implementation best practices across all system training courses* Conduct new system training classes as required* Attend all training sessions where the BA is trainer and provide feedbackStandardize Training Documentation:* Collaborate with the Training Manager to set standards for end-user training documentation and apply consistently to all products* Work closely with the Business Analysts to ensure all functionality is captured in product documentation* Manage to the expectation that all documentation should look professional and that it has come from the same training department and consistent across Linear and DigitalThe Essentials* 5+ years of training and adult learning experience* 5+ years of documentation management* 5+ years managing training curriculumAdditional Comments* Ability to work independently. Self-starter. Takes initiative to find gaps and continuously improve curriculum and materials.* Ability to communicate clearly and effectively, both written and verbal.* Ability to clearly understand our business and utilize relevant examples from our business in training.* Ability to collaborate effectively with team members and content experts.* Demonstrated ability to quickly learn and develop supporting materials.* Has knowledge of Adult Learning Principles, the Addie model, and Kilpatrick's 4 levels of evaluation.* Very good interpersonal skills.* Ability to manage time effectively in a fast-paced environment, with limited supervision.* Very detailed oriented and highly organized.* Energetic, shows passion and is vested in the role and projects.The Perks* Paid time off every year to volunteer* Access to well-being tools, resources, and freebies* 2018 Best Company for?Working Mothers* 2018 Best Company for?Dads* An?in-house learning and development team?to help shape and grow your career* Part of the WarnerMedia family of powerhouse brands* AdColor2019#Warner Media, LLC and its subsidiaries are equal opportunity employers. ?Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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