• SMS Data Products Group
  • $61,450.00 -92,670.00/year*
  • Brighton , MA
  • Information Technology
  • Full-Time
  • 413 Market St

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SMS is a fast growing, veteran-owned business that's has supported Federal Government's IT initiatives for over four decades. We work side-by-side with our Federal clients as a trusted, long-term partner to offer innovative advice and leadership to solve their most pressing and complex problems. We orchestrate people, strategies, technologies and best-of-breed business processes. The SMS advantage in management and technology consulting includes deep domain expertise in complex networking design and unifying communities of interest.

We have strong capabilities in design & build, planning, governance, quality management, security, analytics, virtualization, operations and business process improvement. For 40 years, SMS has brought customer satisfaction to Federal clients and formed lasting alliances with leading technology companies and talented small businesses to deliver joint, leading-edge, cost-effective services and products.

SMS is looking for someone to operate a s part of an enterprise help desk team, handle daily maintenance and monitoring of managed hardware and software for Hanscom AFB clients and customers, both classified and unclassified systems

  • Support client voice issues, to include analog, VoIP and SIP services
  • Assists in workstation life-cycle rotations
  • Ensures team provides support for remote clients and users
  • Supports and complies with IT procedures for team and client usage
  • Installs and configures systems in compliance with AFNet polices and asset management requirements
  • Supports team in lifecycle management of existing and new hardware inventory using standard desktop images and enterprise client management tools to build, patch secure and deploy desktop computer systems to include computer peripheral equipment
  • Prepares and processes Information Technology assets for resource reutilization
  • Ensures workstations, peripherals, communications devices, and operating system/application software are properly configured for network operation, are on-line, and are available to users
  • Periodically reviews processes and procedures and client configurations for completeness, effectiveness and compliance with information assurance polices and DISA STIGs
  • Serves as the system troubleshooter, a critical role in keeping client systems operational
  • Contacts the customer organization Point of Contact to coordinate hardware maintenance when necessary
  • Implements software patches and security fixes
  • Ensures all software installed on customer organization systems is appropriately licensed, authorized, and recorded in the base software license inventory
  • Work collaboratively with Tech Refresh team to accomplish daily/weekly deployment targets
  • Assist new system build team with new system prep as needed
  • Review Tech Refresh schedule daily to confirm tech refresh assignments
  • Install non-SDC software on new systems as required by customers, and update USLM database
  • Communicate with assigned/scheduled tech refresh customers to coordinate installation time
  • Ensure new system is delivered to customer prior to scheduled installation time
  • Arrive at customer's location at scheduled time and uninstall old system and install new system
  • Ensure system operates properly and customer can login and access their resources
  • Update Tech Refresh schedule in a timely manner when deployments are complete, or a scheduled deployment is missed
  • Support expanded / related IT project efforts as/if directed


  • Windows Desktop Operating Systems (Windows 10)
  • Working knowledge of Microsoft Active Directory
  • Microsoft Office Products (2013/2016)
  • Ability to resolve issues quickly and efficiently
  • Proficient with Computer and Server Hardware
  • Strong Troubleshooting skills
  • Leadership skills
  • Strong customer service skills
  • Strong written and verbal communication skills


  • Bachelor's degree desired and 4 years of experience.
  • CompTia Security + certification (valid certification on day one of employment)
  • Dell/Microsoft certification a plus
  • Secret Level DoD Security Clearance a must (ability to get clearance with waiver possible if background check shows potential)

SMS is an Equal Opportunity Employer.

SMS is a veteran-owned network integrator established in 1976. With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees.

- provided by Dice
Associated topics: assistant, client support, customer support, desk, edi, excel, help desk, information technology support, msword, technical support

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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