DocuSign App Support Administrator

Employment Type

: Full-Time


: Information Technology

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DocuSign App Support Administrator - Midtown Manhattan

In this position, you will be a part of the role out of DocuSign to Signature Bank. You will be responsible for troubleshooting any issues our users may face with DocuSign.

Primary responsibilities include:

* Manage user entitlements and access levels on the Bank documentation management platform - DocuSign
* Assist end users in troubleshooting process flows and identifying errors and solutions, with the assistance of the vendor or internal resources
* Manages DocuSign account, interacts with Vendor and establishes all internal utilization level settings
* Provide training and technical assistance to in-house departmental users to help ensure smooth workflow and develop employee skills. Administer the full process for clients and users with analyze the flow of information
* Coordinates applications access privileges for departmental staff; adds/removes users from account as necessary; manages permission profiles to meet business requirements.
* Prepare user notes and other custom documentation regarding system utilization, bottlenecks, and recommendations
* Generates ad-hoc reports as necessary using DocuSign web application.


* High school diploma or general education degree (GED) required
* Minimum 2 years of documentation review within a financial institution
* Strong attention to details and accuracy; and strong communication skills
* Ability to work independently with minimal supervision
* Responsive to client needs; follow through and promptly resolve issues in a pleasant and helpful manner
* Ability to multi-task, make independent decisions, and work well in a high volume environment
* Responsive to client needs; follow through and promptly resolve issues in a pleasant and helpful manner

Employee Benefits:

* Competitive Salary
* Compensation BONUS program
* Excellent health benefits with award winning wellness program, tuition and gym reimbursement
* 401K with company match

View available Careers with Signature at

We are an Equal Opportunity Employer l We do not sponsor work visas

Relocation or interview travel expenses are not available for this role

Join a winning team! Signature Bank has appeared on Forbes' Best Banks in America list for the eighth consecutive year in 2018.

Signature Bank, member FDIC, is a New York-based full-service commercial bank with private client offices throughout the New York metropolitan area. The Bank's growing network of private client banking teams serves the needs of privately owned businesses, their owners and senior managers. Signature Bank offers a wide variety of business and personal banking products and services.

Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

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