Job Description: Qualifications: Incident Management: ? Identify performance issues proactively. ? Provides support for nonstandard or specialized systems including proactive and reactive troubleshooting. ? Works within strict time scales and elevates incidents within defined time windows.
Problem Management: ? Uses proactive monitoring procedures/tools to identify problem prevention opportunities. ? Apply technical knowledge to eliminate recurring incidents.
Change Management: ? Configure system hardware, software and network components to meet established standards with assistance. ? Perform installations, configurations including security and patch deployment.
Configuration Management: ? Elevate discrepancies within Configuration Management Database (CMDB) to ensure customer system integrity.
Operations Maintenance: ? Perform routine maintenance. May include performing tape/backup operations . ? Experience with customer software/hardware, Windows 7, 8, 10. ? iPhone and iPad support, SCCM, etc. ? Required to pass LiveScan background check & Polygraph before starting position.
Skills: ? Desktop Technician skills, customer service and troubleshooting skills.
Associated topics: information technology, information technology support, patient, pc, support, support analyst, support specialist, systems administrator, technical, technician i Associated topics: assist, assistance, network, patient, pc, technician, technician i, technician ii, technician iv, technology
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.