Senior Director of Operations


: $132,420.00 - $206,040.00 /year *

Employment Type

: Full-Time


: Executive Management

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Oscar is working hard to provide the kind of health insurance we would want for ourselves. Our goal is to make health insurance simple, transparent, and human. The Insurance Operations Team translates business and regulatory requirements into scalable, automated processes, and identifies opportunities for optimization.As a Senior Director and leader in the Insurance Operations Org, you will be responsible for building, scaling and optimizing processes related to Billing, Claims, Eligibility, Network Data, Contracting, and Provider Operations teams in NYC and Tempe. You will also be responsible for managing and executing cross-functional processes related to business and operational readiness, and operational excellence. Your job is to design and build the machine so your teammates can drive efficiently and effectively.Responsibilities:* Lead the organization that builds scalable processes for Billing, Claims, Eligibility, for Network Data, Contracting, and Provider Operations. Identify the most important and impactful processes and systematically map them, identify pain points, and work to apply technology to automate and improve them while ensuring compliance, quality and cost effectiveness* Implement regulatory and business requirements into workflows and processes* Ensure the regulatory compliance of all team operations* Find synergies between workflows and processes and work to eliminate redundancies* Work closely with leaders across the organization to ensure successful implementation* Set up monitoring and metrics to consistently and accurately track outcomesMust-have qualities include:* 9+ years experience in a cross-functional operations and analytical environment* Outstanding structured and critical thinking* Strong experience in process / workflow building, operational improvement, and project management* Strong people management skills and team leadership* Ability to form data-driven, concrete answers in a world with imperfect information* Proficient in Excel. Python and SQL are a plus, willingness to learn are a must* Excellent leadership and communication skills to drive agreement and results across a wide range of stakeholdersAny of the following will be helpful, but are not essential?* Experience or qualification in Lean methodology* Healthcare experienceAt Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we work to cultivate an environment where exceptional people can be their most authentic selves and find both belonging and support. We're on a mission to change healthcare -- an experience made whole by your unique background and perspectives.Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ( to make the need for an accommodation known.Pay Transparency Policy: Oscar's Pay Transparency Policy ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.
Associated topics: administrative, administrative assistant, administrative coordinator, associate, chief operations officer, document, operation, operational support, records management, support * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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