Oracle Hospitality - PMS Project Specialist


: $28,270.00 - $38,680.00 /year *

Employment Type

: Full-Time


: Hospitality - Lodging/Resort/Travel

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Entry-level implementation project professional who manages the relationship with client site during entire Implementation phase. Tracks and coordinates all moving pieces of the Implementation from start to end. 1st level of escalation for onsite installation team.Manages Implementation Service deliverables throughout installation project including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project proposals. Confers with implementation team, management or account management to locate the appropriate parties to provide technical advice. Creates and communicates status reporting for both internal and external purposes. Manages project closure and handoff to Account Manager and Help Desk.0 to 2 years of experience relevant to the role. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.*Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.**LOCATION: United States*Project Specialists have several years of *Hotel* experience or Project Management experience. Project Specialists do not have direct reports rather focus on coordinating the site level installations and managing the day to day onsite activities during the Installation process.*Skills:**Hospitality industry* experience required2 years *Hotel front office operations* experience in a supervisory capacityExtra consideration given to front office operations OPERA users in a front office supervisor/manager capacityParticipation in an *OPERA* *product installations or conversions*Highly organized individual with the ability to multi-task in a fast-paced, deadline-driven environmentPossess a results-oriented, can do attitude*Responsibilities:*Serves as the main point of contact from Installation through post-sales phasesReviews each sales order within their area of responsibilityMaintains communication with *Hotel* contact and staff from time of Project assignmentCoordinates project kick-off callsSets accurate expectations of Installation process from pre-implementation process to post installationCreates project timeframe; schedules and blocks resources for onsite installationAssists hotels with prerequisite and ensures hotel fully understands the Implementation processPrepares project outline for field Implementation Specialist, provides detailed specific information on projects and all deliverablesManages the assigned site level installer team (installers, senior installers and consultants)Ensures that licenses, hardware, software and all project specifics components are in placeMonitors onsite Oracle resources to ensure projects in on track as scheduledServes as first point of escalation for the onsite resources & escalate issues to Implementation Manager when necessaryManages assigned projects from start to finish. This includes the following OPERA related projects:oOPERA New full installationsoOPERA Brand to Brand conversionsoPost follow up visitsoOPERA added module projects- Sales & Catering, OVOS, etc.oChange of OwnershipsoOPERA UpgradesoOPERA Hardware MigrationsSupplemental work- Interface integrations, billable customization requests, etc.Conscious of our site level installers and their schedule, makes recommendations to Implementation Manager on utilizationReviews daily communication from site level installer about projectControls and approves all travel for installs on a weekly basisResearches billing questionsAttend project kick-off callsAttend pre-sales callsProvides installation history**Job:** **Consulting***Organization:** **Oracle***Title:** *Oracle Hospitality - PMS Project Specialist***Location:** *United States***Requisition ID:** *19000Q8R*
Associated topics: bike, canopy, capitol, coordinator, guide, nature, orchard, recreation attendant, wheeler, zip * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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