OptionMetrics is seeking an articulate, meticulous Technical Product Support Specialist who is SQL-savvy and possesses an affinity for working with data and external clients. You will be interacting with clients and assessing the issues they may have with the installation of our data. You'll work alongside a team of exceptionally creative and intelligent individuals, collaborating daily to brainstorm and implement our next generation of data and analytic information products. We're small, nimble, casual (no suits shoes optional), and passionate about our mission and the projects we create. Since we are self-funded and profitable (no VC's!), we can afford to take the long view, emphasizing quality over expediency in all we do. What You ll Do Serve as clients' primary point of contact for productdata issues Interact directly with end users via email and occasionally over the phone Use SQL to research and troubleshoot issues presented by clients andor internal QA processes Ensure resolutions are reached within 24 hours, escalating complex data issues to second level support as needed Develop and continuously update knowledge management articles Expand your knowledge of SQL, working with large data sets, and options Skills You ll Need Bachelor s degree 1 2 years of experience with product, SaaS, or application support 1 2 years of experience assisting external clients with troubleshooting technical issues related to the company's product 0 2 years of experience with SQL Interest in working with technology. Database knowledgeunderstanding is a plus. Ability to thoroughly troubleshoot and articulate issues to client Special attention to detail Good sense of humor Willingness to document changes when necessary Ability to work well with others What We Offer Startup-feel at an established company A collaborative environment where everyone's input makes a difference Paid time off Vacation, Personal, Sick days, and Holidays Pre-tax commuter benefits (NJT, MTA, etc.) and 401k plan offered Full medical insurance coverage A bright, open office in Midtown Manhattan near Columbus Circle and steps from Central Park with a great view of Times Square The usual drinks and snacks (and we're still small enough to celebrate everyone's birthday with cake!) OptionMetrics began 20 years ago with the goal of becoming the world's most trusted provider of financial information and research derived from the option markets. Today, our data and analytics models are used in over 350 investment banks, hedge funds, asset managers, and academic institutions worldwide.
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