Premier Field Engineering (PFE) provides technical leadership for customers around the world to promote health in their IT environments through onsite, remote and dedicated services. PFE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services Field Engineering capability worldwide.
As part of Microsoft's Services Organization a PFE provides various services to our customers to increase systems availability, resolve critical issues and ultimately improve the health of our customers' environments. The PFE's work with experienced technical staff to ensure they have the skills to maintain and troubleshoot their solution in line with Microsoft best practices. When things do go wrong we provide rapid on-site expertise to resolve critical situations.
The Dynamics 365 Customer Engagement PFE must be able to cover the following tasks:
+ Provide proactive and reactive services to our customers short term engagements through onsite assistance and proactive engagements, such as educational workshops & health checks.
+ Long term engagements with Dedicated Support Engineering 25% Travel throughout the region.
+ Services delivered by highly skilled engineers with deep technical expertise in the product.
This is a unique opportunity for individuals that possess a deep technical expertise and are able to solve complex technical problems through sound, creative troubleshooting. The PFE sets an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment and first-class delivery.
Required Skills and Experience:
+ Ideal candidate would have 2+ years' experience with Microsoft Dynamics 365 CE, preferably with multiple versions (2011-2016) and Dynamics 365 CE Online.
+ Dynamics 365 CE Premier Field Engineers should be experienced in implementing, operating, customizing, tuning and troubleshooting
+ Dynamics 365 CE systems, ideally in multiple industries
+ Microsoft experience and/or accreditation in SQL and Azure preferred
+ Troubleshooting knowledge & skills
+ Good understanding of ITIL/Service Management
+ Experience in the enterprise customer segment preferred
+ Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company
+ Engineer must possess strong technical writing, presentation and training skills
+ Face-to-face customer engagement skills
+ Enjoy team work, and actively contribute to their peer group as well as our customer account teams
+ Communicate at various levels from CIO to the technical staff on the ground
+ Microsoft Certified Business Management Solutions Professional - Installation and Deployment for Microsoft Dynamics 365 certification preferred but not required at hire
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.