Sales & Services Manager


: $39,570.00 - $62,650.00 /year *

Employment Type

: Full-Time


: Sales

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Highgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.LocationFormerly known as the Gansevoort Park Avenue, this 249-room hotel has been rebranded as the Royalton Park Avenue joining the iconic sister property, Royalton New York. This transition is the beginning of Highgate's efforts to further expand the Royalton brand. Located in the heart of Manhattan's trendy NoMad neighborhood, the hotel boasts a spectacular three-story atrium lobby complete with an oversized fireplace and dramatic Aubergine chandeliers as well as a sought-after rooftop pool and bar.Employment StatusFull-TimeOverviewThe Sales & Service Manager coordinates services for groups and organizations, holding room blocks, meetings and events on hotel grounds. The Sales and Service Manager must frequently meet with representatives of groups and organizations to discuss their group & meeting needs. The main job function of the Sales & Services manager is to synchronize the needs of the group with the operations staff of the hotel to ensure everything runs smoothly and exceeds the expectations of the client.ResponsibilitiesKey Service Responsibilities* Responsible for the management and planning of guestroom room blocks and related activities.* Prepares all group resumes and hosts weekly resume meeting with hotel, is the lead point of contact for all hotel departments participating in the event delivery process.* Coordination of all group business upon turning definite by Sr. Sales Manager. Contact and appropriately follow-up on all signed/contracted business upon receiving turnover from Sr. Sales Manager within 48 hours (2 business days).* Maintain well-documented, accurate, organized and up to date file management in order to service client in the most expedient, organized and knowledgeable manner as well as deliver detailed communication to hotel operations team and staff involved in the successful execution of the group pre, during, post stay.* Develop customer profiles and maintain an effective trace system - including trace dates and references resulting in superior account service.* Develop strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.* Follow up on all client needs and inquiries in an efficient and expedient manner.* Detail the guestroom block program with the client including; verification and modification of program requirements, prepare appropriate resumes and paperwork to ensure quality service within appropriate periods.* Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.* Improve hotel convention services' products through; (a) participation in the development of new sales tools (b) participation in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customer's needs.* Prepare turnover e-mail on behalf of Sr. Sales Managers* Assist with site inspections as needed* Monitor and control individual client budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.* Liaise with the operations department to ensure timely deliverance and execution of all rooming needs* Attend and lead pre and post conference meetings. Coordinate the pre-con and post-con between the client and hotel staff as needed, reviewing details with all parties.* Ability to work a varied schedule that may include evenings, nights, and weekends.Key Social Sales Responsibilities* Responsible for managing all social sales room blocks (ie. Weddings, birthdays, reunions, bar & bat mitzvahs)* Accountable for achieving revenue and established goals.* Solicit and prospect new business while continuing to develop and maintain existing accounts and offering excellent client relationships.* Responsible for selling/coordinating/detailing social blocks. Develop and deliver account strategy relating to overall hotel performance.IND1Qualifications* Minimum (2) two years of college, degree desirable.* Excellent written and oral communication skills.* Prefer 2 years experience in a similar position in similar operation* Preferred Experience with Delphi, Opera & CVENT* Experience with Microsoft Office- particularly Word, Excel, and Powerpoint* Catering sales experience preferred* Knowledge of Superior relationship-building skills and able to effectively network.* Fluency in a foreign language preferred.* He/she must be able to effectively present information, communicate with clients in a friendly manner, and respond to questions from the Hotel Operations Team, guests, and the general public. Strong sales solicitation and closing skills, attention to details, effective time management, and ability to meet tight deadlines are required. The candidate must be willing to work nights and weekends when needed.
Associated topics: administrative, management, manager of sales, sales director, sales management, sales manager, shift lead, supervisor, team lead, territory manager * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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