Job Title: Hot Bar Attendant -SoupSummaryThe Hot Bar Attendants position is to provide scratch-made bakery items, pastas and soups to all of our wonderful guests. This area is a place where they can indulge in wholesome AND delicious menu items. We expect our Hot Bar Attendants to prepare and present our bar items in a manner that leaves every guest wanting more.Everybody loves Souplantation & Sweet Tomatoes but not everyone is familiar with what we do and who we truly are. We believe once our guests know how carefully weve chosen our farms to raise local produce and how quickly it gets to our kitchen (within hours of harvest), that they will see the value in what we provide.A Hot Bar attendants first responsibility is to be available to our guests. Making certain all products are readily available and attractively displayed on the bar. Our Hot Bar attendants are a critical factor in the Souplantation and Sweet Tomatoes guest experience, their jobs are to ensure every guest has wonderful experience.Essential Duties and ResponsibilitiesProvide all of our bakery and soup bar items complying with our company ACT standards which stands for Appearance, Consistency, Taste/Texture.Be knowledgeable about menu items including ingredients and possible allergensMaintain proper temperatures on all products complying with company requirements as well as health department code.Prep required menu itemsRotate product as required by standardPartner with management team on food quality & consistencyAssess the needs of the guestsProvide confident guest interactionsAddress guest issues or concerns promptlyShare our beloved farmer partner stories with our guestsComplete required sidework duties & end of shift management checkoutsClean required areas assigned by managementPartner with other areas providing support when neededMaintain a clean and neat work stationStock area with necessary menu items or equipmentStore food items complying with company labeling and storage requirementsComplianceFollow all company workplace safety requirements which may consist of but not limited to pushing, pulling, reaching, lifting, floor maintenance, security, chemical use, cut prevention, burn prevention & strain prevention.Follow all company Food Safety RequirementsTake required meal and rest breaks as required by lawQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Language Skills Ability to communicate effectively in the English language.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.CompetenciesTo perform the job successfully, an individual should demonstrate the following competencies:Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Associated topics: barback, beer, drink, drink service, lounge, martini, mixologist, pub bartender, sommelier, tequila