Fullpower designs, develops and operates a complete platform for hybrid Edge/Cloud AI, algorithms, big data, predictive analytics, together with end-to-end engineering services. The Companys platform is backed by a patent portfolio of 125+ patents. The Companys key areas of expertise are bio-sensing, non-invasive PSG-level sleep technology. The Companys markets are in Medical Solutions, Clinical Trials, SmartHome and Wearable. Fast growing with endless opportunities, come join the Fullpower world-class team. Fullpower Technologies is seeking a passionate, team-oriented and self motivated Technical Support and QA Engineer to assist consumers with our Sleeptracker Smartbed and mobile applications. You must be willing to work as an individual contributor as well as with a team of Customer Support and Quality Assurance Engineers. The ideal candidate will have 3-5 years of experience working in technical customer support and quality assurance. You will be responsible for troubleshooting customer issues, analyzing issue trends, solving compatibility problems and proposing solutions internally to reduce support volume. In addition to customer support, this position will involve working part time with the QA department testing smart bed solutions, wearables, mobile and desktop applications, performing sleep data collection and documenting results. Job Responsibilities: Provide technical support to consumers setting up and using our Sleeptracker smart bed and mobile and desktop applications Support Sleeptracker bed setup for a variety of configurations Provide end user support for our our mobile applications running on iPhone, iPad, and Android platformsAssist with compatibility issues which arise from Wifi security protocols and SSID and password formatting May be asked to generate troubleshooting flow diagrams Escalate issues and work with the QA and engineering teams on solutions Prepare reports and metrics for issues that arise Communicate with our parter support teams to collaborate on issues reported and solutions offered Technical writing of documentation (user manuals/FAQs/tutorials) Skills Required: 3-5 years experience working in customer support and quality assurance, preferably in IOT, Android, Alexa skills, Google Home or other connected products Must have excellent verbal and written communication skills and able to answer questions in a clear and concise manor Solid problem solving skills with attention to detail Must be able to type efficiently to answer incoming support requests promptly Must be well versed in home and office networking and Wifi connectivity including all security protocols Proficient using and configuring Wifi routers and wifi range extenders Test experience on both iOS and Android platforms Education Preferred: BSCS, BSEE, BSME or related field required, MSCS, MSEE , MSME or related field a plus Other Requirements: Fullpower does not sponsor work visas - must already by authorized to work in the United States Associated topics: assistant, customer support, desk, excel, help desk, information technology support, support, system support, technical support specialist, troubleshoot
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