Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible — at the edge of the internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.
Fastly's customers' use our edge cloud platform to ensure concertgoers can buy tickets to the live events they love, travelers can book flights seamlessly and embark on their next great adventure, and sports fans can stream events in real time, across devices. They include many of the world's most prominent companies, including Spotify, Alaska Airlines, Hulu, The New York Times, and Ticketmaster
We're building a more trustworthy Internet. Come join us.
You can be an important part of our growth by taking on the role of Salesforce.com System Administrator. Key responsibilities include leading our efforts to streamline Quote-2-Order processes, training, and improving lead flow processes. The insights you develop through improved reporting and analysis of sales processes will have a direct impact on account executive productivity and our overall growth. You will be expected to develop new ideas, find new capabilities in Salesforce and other applications, and drive their implementation and integration inside Appian.
Succeeding in this position requires you to be a self-starter with proven problem-solving skills. You should enjoy becoming a subject matter expert in multiple areas and have a strong affinity for efficient processes, a well-organized database, and a passion for clean data. If you want a work environment where your ideas are welcome and contributions are recognized, this is the place for you!
What You'll Do
Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity, and storage management.
Create and customize objects, workflows, record types, page layouts, fields (including advanced formulas and lookups), apps, tabs, profiles, security, users, and approval processes.
Maintain the functional areas of data management, contacts, leads, campaigns, opportunities, dashboards, and reports.
Stay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed.
Participate in cross-functional teams that address strategic business issues.
Familiarity with common tools such as Salesforce Workbench and Apex Data Loader to import and export data from Salesforce.com.
Act as the primary point of contact for day-to-day user requests.
Ensure effective and accurate tracking and logging of SalesForce support and related report issues
Ability to triage issues as they come in to help with assignment and routing of production support needs.
Other duties as may be assigned
What We're Looking For
2-3 years of experience as a Salesforce.com administrator or developer preferred
Certified Salesforce.com Administrator is a plus
Must have experience in all common configuration tasks and Sales Cloud; Service Cloud experience a plus
Experience with data manipulation, cleaning, and de-duplication
Experience with Eloqua, NetSuite, Billing System (Aria, Track, Monexa) a plus
Advanced Microsoft Excel knowledge; pivot tables and VLOOKUPs are a must
Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests
Must excel in a fast-paced environment
Excellent written and verbal communication skills with a pleasant, supportive, and customer-focused personality and the ability to work across all levels in an organization
Outstanding attention to detail and problem solving skills
Ability to follow through on issues until resolved
Ability to work independently and as part of a team
Ability to manage multiple priorities with focus and with the company's strategic goals in mind
We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
We love distributed teams. Fastly's home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.
We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
We are passionate. Fastly is chock full of passionate people and we're not 'one size fits all'. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We're always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.
Employment decisions at Fastly are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Fastly encourages applicants from all backgrounds.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.