Software Support Specialist

Experis in Hoffman Estates, IL

  • Industry: Information Technology - Software Engineer, Developer, And Programmer
  • Type: Full Time
  • $96,110.00 - 138,230.00
position filled
Hello, a great client of mine in the machine tool manufacturing industry is looking to add a Software Support Engineer to their team. This is a direct hire role offering a competitive salary and benefits package. Below is the job description, if you're interested in applying, please send your resume to [Click Here to Email Your Resum]. Thank you.The Software Support Specialist is responsible for triaging customer software issues, resolve customer problems and maintain good customer relation. Prior experience in machine tool industry and/or software development is a plus, but we welcome candidates from all backgrounds with customer empathy and passion for solving technical problems.Essential Job Functions:Providing pre-sales, sales and post-sales support and services relating to software applicationsActing as first-level technical service contact in diagnosing and resolving technical issuesResponsibility for end-to-end communication for all assigned tasks; and maintaining all logs and reporting documentation as requiredTake ownership and drive customer issues from inception to resolutionPerforming product training and demonstration duties as assignedUnderstand machine tool technologies and the product line to develop applicable and effective knowledge of software solutionsEvaluate customer business requirements and translate them into appropriate technical solutionsCollaborate with Technical Centers and visit customers as required to provide on-site servicesAttend and support tradeshows and exhibitions to present company software products to potential customersMinimum Requirements:Bachelors degree in engineering related field preferred2+ years of experience in machine tool industry and/or its related software technologiesBasic understanding of software infrastructureExperience working with networking, computer hardware, and operating systems is a plusExperience working with databases, web applications and reporting tools is a plusDemonstrate high level of customer care while maintaining a friendly and professional approachExcellent verbal and written communication skills with exceptional customer service orientationStrong work ethic, ability and passion to research and learn new technologiesAbility to work independently as well as on a teamExperis is an Equal Opportunity Employer (EOE/AA)
Associated topics: deskside, network, patient, support, support analyst, support specialist, technical, technical support, technician i, technician iv

You may be interested in these similar jobs!
Dworkin and Maciariello in Chicago, IL

Team D & M, The Illinois Hammer,  is looking for a high energy player to work in a fast paced, team oriented office, focused on co…

Read More
Appraisal Coordinator
First Look Appraisals in Chicago, IL

Hello!  It's an exciting time in real estate and an opportune time to join the premier AMC in the country. First Look Appraisals is a fast grow…

Read More
Senior Support Specialist
Brilliant Technology Staffing in Evanston, IL

Our client is looking for a Senior Sup port Specialist . Our client is a non-for-profit organization which is known globally. This person will work i…

Read More
Desk Support Specialist
Sentinel Technologies in Naperville, IL

The Help Desk Support Specialist will be responsible for interpreting, analyzing, and troubleshooting technical problems. You will be responsible for…

Read More
Applications Support Specialist
Connection in Schaumburg, IL

Position: Application Support Specialist(90% Travel) Type: Contract to Hire Location: Arlington, TX Description Our Client is looking for an Applica…

Read More
Product support specialist
Right Choice Resources in Chicago, IL

Our client is a rapidly growing, well-funded software company in Chicago s West Loop area. The environment is fast-paced, yet casual and friendly for…

Read More
Customer Service Technical Specialist
Wolters Kluwer in Chicago, IL

Customer Service Technical Specialist - R0006971 Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and …

Read More
Support Specialist
Infinity Consulting Solutions in Chicago, IL

SEARCH: ALL OF THE KEYWORDS ANY OF THE KEYWORDS Location: Chicago, IL Job Type: Contract Ref No: 19-06863 Date: November 20, 2019 Job…

Read More
Executive Desktop Support Engineer
Make Corporation in Chicago, IL

Executive Desktop Support Engineer TS RH01c Location: NILES, IL Duration: 6 Months Contract to Hire JOB DESCRIPTION: They are seeking a highly skille…

Read More
Application Support Specialist
Q-Centrix in Chicago, IL

If you're tech-savvy with a passion for customer support and have an interest in healthcare, Q-Centrix might be the place for you! We're looking for …

Read More
Application Software Support, Specialist
Alzheimer's Association in Chicago, IL

The Alzheimer's Association is seeking to hire an Application Software Support, Specialist professional. This position is based at the Association's …

Read More
Executive Desktop Support Engineer
MAKE Workforce Solutions Experts in Niles, IL

Duration: 6 Months Contract to Hire ? ? JOB DESCRIPTION: They are seeking a highly skilled Desktop Support Engineer to assist senior execu…

Read More