Software Support Specialist

Experis in Hoffman Estates, IL

  • Industry: Information Technology - Software Engineer, Developer, And Programmer
  • Type: Full Time
  • $96,110.00 - 138,230.00
position filled
Hello, a great client of mine in the machine tool manufacturing industry is looking to add a Software Support Engineer to their team. This is a direct hire role offering a competitive salary and benefits package. Below is the job description, if you're interested in applying, please send your resume to [Click Here to Email Your Resum]. Thank you.The Software Support Specialist is responsible for triaging customer software issues, resolve customer problems and maintain good customer relation. Prior experience in machine tool industry and/or software development is a plus, but we welcome candidates from all backgrounds with customer empathy and passion for solving technical problems.Essential Job Functions:Providing pre-sales, sales and post-sales support and services relating to software applicationsActing as first-level technical service contact in diagnosing and resolving technical issuesResponsibility for end-to-end communication for all assigned tasks; and maintaining all logs and reporting documentation as requiredTake ownership and drive customer issues from inception to resolutionPerforming product training and demonstration duties as assignedUnderstand machine tool technologies and the product line to develop applicable and effective knowledge of software solutionsEvaluate customer business requirements and translate them into appropriate technical solutionsCollaborate with Technical Centers and visit customers as required to provide on-site servicesAttend and support tradeshows and exhibitions to present company software products to potential customersMinimum Requirements:Bachelors degree in engineering related field preferred2+ years of experience in machine tool industry and/or its related software technologiesBasic understanding of software infrastructureExperience working with networking, computer hardware, and operating systems is a plusExperience working with databases, web applications and reporting tools is a plusDemonstrate high level of customer care while maintaining a friendly and professional approachExcellent verbal and written communication skills with exceptional customer service orientationStrong work ethic, ability and passion to research and learn new technologiesAbility to work independently as well as on a teamExperis is an Equal Opportunity Employer (EOE/AA)
Associated topics: deskside, network, patient, support, support analyst, support specialist, technical, technical support, technician i, technician iv

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