IT Support Technician


: $63,660.00 - $99,190.00 /year *

Employment Type

: Full-Time


: Information Technology

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Ecology Action has an opening for an IT Support Technician to join our team. This position provides IT support at the systems and desktop levels for an organization with approximately 120 employees. Many of these employees work from satellite offices or their homes, so remote user support is essential. The technical environment includes both Macs and PCs, VOIP, Office 365, and multiple mobile platforms. This position is based out of the Santa Cruz company headquarters.


Responsibilities for this position can include but are not limited to:

* Respond to telephone calls, trouble tickets, email, and personnel requests for technical support via Jira Service Desk.
* Create and maintain documentation of systems configurations and IT information via Confluence.
* Use internal systems to track and monitor problems, ensuring a timely resolution or appropriate communication regarding delays.
* Support our growing number of meeting room audio visual systems and support our monthly company meetings.
* Support and configure various SaaS products that IT and other departments use to perform business critical functions.
* Support, monitor, test, and troubleshoot hardware and software problems pertaining to laptops, mobile devices, LANs, servers, networking gear, and other IT-related equipment.
* Support, monitor, test and troubleshoot hardware and software related to the VOIP system; Interface with service providers and system vendors to provide timely resolution to VOIP issues.
* Recommend, schedule, and perform repairs for computers, network gear, telephony equipment, printers, etc.
* Support our Patch Management System to keep our fleet of PC's up to date.
* Identify, research, and resolve technical problems.
* Install and configure equipment, including workstations, telephones, networking, and servers.
* Coordinate with IT service providers as needed to obtain specialized expertise and other assistance.
* Maintain familiarity with industry standards and best practices.
* Lifting and transporting of moderately heavy objects, such as computers.

Required Qualifications, Skills and Experience

* A minimum of 3 years' experience performing similar functions
* Proficient with Macs, Windows-based PCs, and iOS devices (iPads, iPhone)
* Bachelor's degree or equivalent experience
* Willingness to take ownership of projects and other aspects of the IT working environment
* Highly protective of confidential information
* Must be even-tempered, versatile, and flexible
* Exceptional written and oral communication skills, including listening and questioning skills
* Passionate about new technology and improving IT processes
* Commitment to excellence and high standards
* Must be accurate, punctual, and detail-oriented
* Good communication skills to support remote staff
* Exceptional customer service orientation with the ability to present ideas in user-friendly language.
* Proven analytical, troubleshooting and problem-solving skills with the ability to conduct research into a wide range of topics, and absorb and retain information quickly.

Desired Qualifications

LAN and server management experience, including Active Directory, LDAP, DNS, DHCP, and PowerShell scripting

* Proficient with advanced features of Microsoft Word, Excel, PowerPoint, OneDrive, Outlook and Microsoft Teams
* Working knowledge of security protocols and practices
* Commitment to protecting the environment is a plus
* WordPress and other Web technology experience is a plus
* Familiarity with at least one MDM system (we currently use Intune)

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, talk and hear, and use a computer keyboard and monitor.

Work Environment: The work environment is an office setting with travel.

Compensation: The compensation for this position consists of a competitive annual base salary and a generous benefit package that includes medical, dental, vision and flexible spending benefits; a 401k-retirement plan with a 4% match; and group life insurance. Driving an insured personal vehicle on company business is required, and mileage reimbursement is provided at the Federal rate.

More About Us

Ecology Action is passionately driven to empower individuals, businesses, and communities to take actions today that achieve environmental and economic sustainability. We are an established and trusted non-profit organization delivering high quality environmental programs for over 45 years, with offices in the South Bay, Sacramento and Santa Cruz. Selected in 2013 to receive California's prestigious Governor's Environmental & Economic Leadership Award for the second time, we are one of the most experienced and successful implementers of deep energy retrofit programs for commercial utility customers in California. With a proven history of delivering verifiable savings to partners, we currently implement more than $40M in energy efficiency program contract statewide.

Ecology Action is an award-winning non-profit consultancy that provides innovative solutions to the energy, water, and transportation challenges of cities, governments, and utilities across California. We have four decades of experience helping people make simple yet profound changes that have big environmental impact. We believe that when individuals and businesses make simple changes in their behavior they drive large scale changes that benefit people and the planet. This translates into reduced carbon emissions, stronger businesses, healthier communities and a sustainable future for all. Together, we help people, businesses and communities act now.

Ecology Action believes that each employee makes a significant contribution to our success and should not be limited by the assigned responsibilities. This position description outlines primary duties, qualifications, and job scope, but is not intended to be a comprehensive description of job responsibilities. We expect each employee to offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Ecology Action is an Equal Opportunity Employer committed to diversity in its workforce. Candidates for this position must be legally authorized to work directly as an employee for any employer in the United States without visa sponsorship.

Ecology Action does not offer a company paid relocation program.

Associated topics: client support, edi, excel, help desk, information technology support, msword, support, system support, technical support, troubleshoot * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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