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Qualifications: Bachelor of Science or equivalent combination of education and experience. Five years of supervisory experience in a physician office practice or hospital setting with progressive leadership required. Leadership skills are essential. Demonstrated skills in making decisions with independent judgment, managing complex projects, and the ability to work effectively with a variety of staff, managerial and professional personnel. Must have excellent understanding of Physician Practices in both the inpatient and outpatient setting. Must be able to work comfortably with physicians and physician groups.
Position Summary: The Director of Physician Practices will demonstrate the
knowledge, responsibility and accountability for oversight of Physician Practices assigned. The Director will work collaboratively with the Practice Managers, Medical Leaders, and the VP, Operations to set and meet or exceed defined objectives for quality, customer service, financial performance and growth of the practice. She/He will provide liaison services to the medical staff, nursing staff, and other hospital staff, and serve as a change agent and consultant who collaborates with other department leaders and care givers to continually refine the patient care delivery process.
1) Supervision: Develops and maintains a work environment that fosters employee participation, recognition and respect, such that quality services are provided by a competent and committed staff.
a) In accordance with established policies, interviews and selects competent and qualified staff that supports the values and philosophy of the department and the organization.
b) Ensures newly hired leaders successfully complete MCH and Department orientations. Develops and maintains, in conjunction with other key staff, a comprehensive department orientation program for newly hired personnel.
c) Maintains a high level of morale as evidenced by team spirit and a sense of belonging measured through the evaluation of key indicators such as, turnover, absenteeism, productivity standards and direct feedback from employees.
d) Completes or facilitates timely completion of all employee reports such as, performance appraisals, performance pay increases, time and attendance records, counseling and disciplinary action, in order to ensure the equitable treatment of all employees and the evaluation of employee competencies.
e) Gives coaching and feedback in a timely fashion.
f) Develops departmental methodologies to ensure that all employees receive on-going training in order to maintain employee competency levels in specific job procedures and techniques and to ensure orientation to the Mission and Vision Statements. Specific in-service must be documented in the departmental employee file and group orientation noted in departmental meeting minutes.
g) Meets with Practice Managers, on average twice a month to update, facilitate growth, act as support, and ensure managers are meeting goals of Department and Mission and Vision of MCH and the Division of Physician Practices.
2) Operations & Fiscal Management Plans: Organizes and monitors departmental programs and
services consistent with the goals and objectives of MCH and the Division of Physician Practices.
a) Mutually develops departmental goals with the VP of Operations and reviews on an on-going basis, but not less than on a quarterly basis.
b) Oversees and coordinates submission of a cost effective Operating and Capital Budget, in an accurate and timely manner consistent with the provision of quality services and the goals of the Departments. This is done in collaboration with the Practice Managers and Lead Physicians.
c) Operates Practices assigned within the authorized budget as measured by the actual monthly budget performance reports.
d) Assists staff with developing, maintaining, revising and communicating departmental policies and procedures consistent with MCH Mission and Vision Statements. These documents are prepared in an accurate and timely manner to ensure compliance with MCH, regulatory and governmental requirements.
e) Recognizes the dynamic nature of the health care environment and accordingly anticipates, plans and implements necessary change. Performs this activity in collaboration with other hospital leaders and caregivers, as appropriate.
f) Direct staff and program development to focus on improving satisfaction among patients, families, physicians, other caregivers, and payers.
3) Performance Improvement: Related to the areas of responsibility develops a performance improvement plan, implements and maintains relevant performance improvement initiatives consistent with MCH, regulatory, and governmental requirements.
a) Complies with health and safety regulations, infection control policies and procedures and occurrence reporting and required follow-up to assure safe, well maintained, and healthy workplace environment.
b) Promptly recognizes and corrects deficiencies cited by staff, physicians or leaders and as recommended by internal departments responsible for compliance and external regulatory agencies.
c) Continuously assesses and evaluates the quality of service delivered in the department in order to ensure the highest possible level of customer satisfaction.
d) Demonstrates assertive and creative problem-solving ability by identifying problem areas affecting customer satisfaction and departmental quality and efficiency. Actions are implemented in a prompt and thorough manner.
4) Physician Liaison Activities: Works collaboratively with Medical Staff and Hospital Leadership to achieve mutual goals for Physician Practices assigned.
a) Establishes working, supportive relationships with medical staff and other department heads, in order to anticipate a wide variety of needs and respond to issues of concern to both MCH and the Medical Staff.
b) Promotes acceptance of MCH initiatives and Division of Practice Management to Physicians and mid-level providers in areas of responsibility, is appropriately assertive in order to ensure organizational and program goals are met.
c) Develops and implements programs, processes and other appropriate interventions designed to achieve the mutual objectives of MCH and the Medical Staff.
d) Responds to individual physician concerns through 1:1 communications and facilitates appropriate resolutions to identified problems.
e) Communicates with key physician office staff to understand their needs, clarify hospital procedures, and to provide information and services, as appropriate.
f) Identifies major issues and trends and proposes solutions regarding physician satisfaction levels. Appropriately identifies information that requires communication.
g) Adheres to Fraud and Abuse regulations and private inurement guidelines in all activities with medical staff members in assigned practices.
h) Collaborates with MCH physicians in assigned practices to achieve goals of the Division of Practice Management.
5) Outcome Management: Responsible for initiating and implementing improvements in clinical and cost outcomes.
a) Work collaboratively with physicians and other caregivers to initiate and implement improvements.
b) Understands the need to balance quality of care with fiscal responsibilities.
c) Understands and addresses management of demands and resources for the continuum of care, both within MCH and in the community delivery network.
d) Analyzes data and assists physicians in selecting resource management tools, including, but not exclusive to clinical paths, best practices, protocols and clinical studies, etc.
e) Proficient in role as a multidisciplinary team member on initiatives derived from tracking indicators for performance improvement, quality improvement, risk management and cost containment.
f) Provides expertise to develop and maintain systems (including IS) to manage and track patient care outcomes.
6) Team Leader: Provides guidance and support to multidisciplinary patient care teams to coordinate and manage care across the continuum.
a) Provides consultation to patient care staff and leadership relative to area of expertise, as appropriate.
b) Establishes and maintains a positive working relationship with managers and staff in each practice assigned.
c) Oversees and addresses significant variances in patient care.
d) Works effectively as a change agent, by engendering enthusiasm for new ideas and creating a safe environment for challenging the status quo.
7) Project Management: Responsible for the successful execution of various projects as assigned.
a) Accountable for milestones and performance measures related to these projects.
b) Works with office administrators, managers, and supervisors and physicians to increase market share and collaboration of specialists.
c) Maintains momentum and timeline to achieve results
d) Identifies and escalates issues for barrier removal.
8) Enhances knowledge of department and organization by participation in various educational programs.
e) Attends all mandatory departmental and MCH in-service training programs.
f) Regularly attends management meetings, and if unable due to illness/vacation, reads the minutes.
c) Seeks new ideas and best practice outside the organization to stimulate change by staying current in the literature and attending professional association activities and other related educational opportunities.
a) Promote open and non-punitive communication between healthcare workers, patients and families regarding clinical and environmental safety.
b) Promote employee and non-employee healthcare workers in reporting and directly addressing patient and environmental safety concerns
d) Works safely and follows all safety policies; reports incidents or hazards immediately.
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