Customer Service/Call Center
Datrose is seeking Customer Service/ Debt Counselor to join our team in Arcade, NY
This is an excellent opportunity for those that are not in default on any student loans.
Are you looking to make good money, advance your career, feel appreciated, have a balanced work and personal life, and have fun while making a decent living, if this is you, we want to speak with you!
If interested in exploring this great opportunity, please apply directly at www.datrose.com/careers.
Must be flexible to work any shift between Mon-Fri: 8am-9pm, No Weekends!
Pay: $14 per hour
Location:26 Edward Street, Arcade, NY
Length of Assignment: long term
The collector is responsible for performing collection activities in an effort to recover losses from assigned accounts. Collector will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.
1. Communicate with debtors in regards to the repayment of their delinquent debt.
a. Achieve assigned goals (fee, postdate, liquidation, and/or consolidation apps taken ? specified by line of business)
b. Make required number of phone calls daily as determined by management
c. Profile debtors and obtain financial information. Update demographic and financial information on each call.
d. Negotiate the best possible arrangements
e. Proficiency with company telephone system while placing outbound calls and accepting inbound calls.
f. Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements. 2. Perform skip tracing to locate debtors.
a. Use skip-tracing tools to locate the debtor in the most efficient manner
b. Locate required number of skip accounts as determined by management
c. Effectively communicate with third parties to obtain location information
d. Profile accounts that are determined unlocatable or exhausted
3. Ensure all accounts are worked within client standards and Federal Regulations.
a. Maintain specified file of accounts per client standards
b. Work within FDCPA, state regulations, department/division & DMO Compliance Policies
c. Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications 4. Maintain continuing education, training in industry career development
a. Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
b. Attend training sessions as directed by management
c. Integrate information obtained through training sessions and policy changes immediately into daily routine
Minimum of six months of progressive work experience preferred. MUST HAVE:
PC experience in a windows environment
Basic keyboarding skills
Must be able to obtain required License for collections
ACA certification preferred EDUCATION OR EXPERIENCE:
Previous sales or customer service experience
KNOWLEDGE, SKILLS and ABILITIES: Effective written and verbal communication skills
Strong listening skills, ability to follow written and/or verbal instructions
Good mathematical skills including calculator skills
Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
Strong organizational skills and the ability to meet tight deadlines
Negotiation, counseling and problem solving skills
Reliable, ability to work flexible day, evening and weekend hours as required
Ability to learn company collections computer system and phone system
Persistent, ability to overcome objections, ability to remove barriers
Datrose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.
Associated topics: account, auction, bill, commercial, consumer, finance, financial, past due, pay, reconcile
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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