eBike Tech Support Specialist - Santa Cruz


: $63,660.00 - $99,190.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

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In this full-time position, you'll be responsible for managing our technical support from our Santa Cruz office location to retail customers and consumers to ensure complete customer satisfaction. You'll diagnose, troubleshoot and provide tech support for Blix e-bikes and the e-bike system. You'll also handle returns, manage inventory and shipping of spare parts and warranty replacements. Being responsible for service and warranties, you'll also be a key stakeholder in our product improvement and continues development.

These will be your responsibilities:

Provide technical support and trouble-shooting to bike shops and direct consumers
Developing and implementing a customer service concept for warranty & repairs processing and spare parts supply
Develop training and service material for Blix e-bikes and e-bike system.
Build and service our e-bike demo fleet.
Provide support to team as required (order processing, inquiries).
Monitor and analyze market trends, and studying competitors' products.
Identify innovative product solutions to improve performance and/or decreasing cost.

You're probably our ideal candidate because you:
Have a big passion for cycling and bicycles.
Have a logical way of thinking about problems and how to solve them.
Have great organizational and planning skills.
Are organized and self-driven. You want to get things done.
Are creative and like to solve problems!

3 years experience in the bicycle industry
Great written and verbal communication
Technical degree or equivalent preferrable
Associated topics: assist, assistance, deskside, help desk, information technology support, support specialist, technical, technician, technician iii, technician iv * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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