User Support Specialist (Hoquiam)

Arnold & Porter in Hoquiam, WA

  • Industry: Customer Service/Call Center - Help Desk
  • Type: Full Time
position filled

The Business Resource Center (BRC) of Arnold & Porter has an opening for a User Support Specialist in the Washington, DC office. The Specialist is responsible for producing high quality documents and providing excellent client service to the Firm and the Firm's clients. The hours for this position are Tuesday - Friday 4:30pm to 12:00am and Saturday 9:00am to 5:30pm.

Responsibilities include, but are not limited to:
Maintaining advanced proficiency of software used by the Firm (i.e., Word, Excel, PowerPoint, Winscribe, Nuance & Adobe Professional, SnagIt) to produce high-volume, time sensitive legal documents.
Preparing and editing legal documents and correspondence such as contracts, agreements, summons, complaints, motions, subpoenas, closing documents, etc.
Converting documents.
Preparing, printing and organizing large Excel documents as well as producing PowerPoint presentations.
Answering and responding to telephone requests/inquiries in a professional manner.
Maintaining proficient knowledge of hardware used within the BRC (i.e., transcription equipment, scanners, and printers).
Maintaining an expertise in databases used by the Firm (i.e., FileSite, InterAction, etc.)
Entering necessary data into the BRC database for tracking purposes.

High school diploma or GED required.
Minimum two years of experience working in a document processing department within a legal environment or two years of experience supporting attorneys in an administrative capacity.
Proficiency in all software used by the Firm (MS Office Suite, Chrome River, Intapp Time Entry, Innova, etc.)
Proficiency with FileSite or a comparable document management system.
Competency using Styles, Headers and Footers, Section/Page Breaks, Page Numbering, Table of Contents/Authorities, etc.
Proficiency with legal terminology and standard legal procedures.
Excellent administrative and communication skills to include strong organizational and prioritization skills.
Strong database and Internet research skills.
Ability to multitask and have a sense of urgency with the workload.
Ability to work well in a team environment and be adaptable to change.
Excellent client service skills.
Flexibility to work additional hours, as necessary.

Arnold & Porter Kaye Scholer LLP is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), age, marital or partnership status, familial status, sexual orientation, gender, gender identity, gender expression, transgender, physical or mental disability, medical condition, family leave status, citizenship status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Our Firm's equal opportunity policy applies to all employment practices and terms and conditions, including, without limitation, recruitment, employment, assignment, training, compensation, benefits, promotions, disciplinary action and terminations.

Associated topics: client, front desk, information technology analyst, network, pc, service, support, systems administrator, technical support specialist, technician iv

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