Job Title Salesforce Business analyst Location Sunrise FL Job Type Long term contract basis Job Description Provides technical support for applications technologies within areas of expertise by analyzing and documenting user requirements pertaining to existing business applications and assisting in planning for and implementing new ones. Supports front line staff members with system-related issues, navigates the issue through to resolution, documents findings and reports to leadership with actions needed if any. Confers with and may train internal and external customers in the utilization of business applications, within areas of expertise, to ensure that customers optimize the value of those applications. Provides reports for leadership including operations, field and finance (etc) as needed related to product volumes for billinginvoicing purposes in a timely manner on a set schedule. Trains new staff members as needed on how to operate or process product line on the source system Provides ongoing system support in identifying gaps, processing flaws and recommending alterations to best practices Identifies and assists in resolving business-related problems and issues with assigned applications and work processes. Escalates problems beyond level of expertise to manager, more experienced technical staff or vendor representatives. Recommends improvements to existing technologies methods, to improve the qualitytimeliness of technical customer support. Delivers quality and timely results, i.e., technical and customer support, based on company business needs and objectives. Skills A working knowledge of at least one insurance industry field (e.g. underwriting, claim, operations, etc) to be able to determine user requirements a basic understanding of the insurance industry and Broadspire business practices, to ensure that technical solutions correspond to business needs. Ability to receive ideas, thoughts and information without interrupting. Ensures comprehension of what is being said asks questions to achieve understanding, as appropriate. - Ability to create and maintain a positive customer service relationship and to identify and understand customers' needs. Maintains two-way communication to deliver products and services that meets customer expectations. - Ability to communicate ideas and information verbally, both one-on-one and in meetings, in a manner that is clear and concise. Presents prepared information in a manner that holds customers' interest and addresses their needs and concerns. Able to adjust presentation styles to correspond to the audience being addressed. Ability to present written information in a clear, concise and organized manner. Writes technical information so that it can be understood by non-technical audiences. Assesses alternatives and presents logical solutions to problems. Ability to influence events to achieve results. Originates independent action rather than passively reacting to events as they occur. Ability to make practical, timely and realistic decisions after considering possible outcomes as well as corresponding risks. Able to use reason, even when dealing with sensitive topics. Certifications Licenses Salesforce Skills Required Salesforce.Com Business Requirement Analysis Data Mapping QA TESTING Disability Insurance Additional User Experience Data Modeling Financial Services Customer Service Oriented Documenting Minimum Degree Required Associate's Degree (Community College, MBO) Associated topics: analysis, bi, business analyst, business analytic, consult, financial reporting analyst, guidance, investment analytics, investment fund, refine
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