Director of OperationsSheraton Midwest City Hotel at the Reed Conference Center

Aimbridge Hospitality in Oklahoma City, OK

  • Industry: Hospitality - Food Services - General Operations Manager - Food Services
  • Type: Full Time
  • $46,936.67 - 143,600.00
position filled

As the Director of Operations, you will fill a key leadership role with an industry-recognized leader in hospitality management services. You will oversee and function as the strategic business leader of the property?s Hotel Operations, to include Front Office, Guest Services, Spa, Fitness Centers, Housekeeping and Maintenance. Previous guest services, housekeeping and maintenance experience preferably in a full service hotel is essential. Your experience and expertise will focus on maximizing profits, developing and retaining employees and exceeding guest expectations.

The ideal Director of Operations candidate will:

  • Have 2-5 years of experience in Hotel Operations Management in a full service, resort property with multiple F&B outlets and extensive event space and brand experience preferred.
  • Be incredibly friendly, customer centric, love to smile and radiate a positive and accommodating attitude while interacting with customers.
  • Manage the hotel?s operations departments through a hands-on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings.
  • Be experienced in leading a housekeeping team in a multi-unit facility requiring daily cleaning of 200 or more rooms and front office guest services experience.
  • Schedules staff?s work schedules and duties according to productivity standards and forecasted occupancy; monitors staff?s adherence to schedules and duties.?
  • Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
  • Conducts monthly department meetings to review new procedures and solicit input from all employees.
  • Recruits, hires, trains and provides career development for staff; conducts performance evaluations and provides feedback for employees.
  • Conducts training classes regarding safety, security, department procedures and service guidelines.
  • Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
  • Responds quickly to guest requests/complaints in a friendly manner. Relays appropriate requests or complaints to appropriate subordinate or manager. Follows up to ensure guest satisfaction.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Sheraton Midwest City Hotel at the Reed Conference Center

151 Room Hotel

Our Hotel

This is the only full service hotel in Midwest City, OK located 5 minutes from Tinker AFB, business office parks, shopping and within 10 minutes from downtown Oklahoma City Bricktown and Entertainment District, Chesapeake Arena and Cox Convention Center. Spacious rooms are designed for comfort and convenience for work and play, complete with free in-room safes, bottled water and mini fridge. Our Midwest City hotel features a concierge lounge, restaurant and bar, Starbucks Coffee and free wireless internet. Guests can relax in our indoor pool and workout in our upgraded 24 hour fitness center. The hotel connected to the Reed Conference Center features over 30,000 square feet of flexible meeting space for special events, conferences and conventions and boasts over 10,000 square feet of outdoor space with beautifully landscaped grounds.

Aimbridge Hospitality - 5851 Legacy Circle, Suite 400, Plano, TX 75024 - 972-###-####


Associated topics: administrative coordinator, administrative support, assistant, associate, beverage, document, facilities, front office, food, operations director

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