Business Travel Sales Manager
Selling a memorable experience in an authentic location is the essence of a Business Travel Sales Managers role at Fairmont Hotels & Resorts. Your professionalism and knowledge of the Hotel will reflect positively in how you present the property. Building strong relationships will create a bond, ensuring your clients will always stay with Fairmont Hotels & Resorts.

Hotel Overview:

Come be part of over 100 years of exceptional service at the Fairmont Copley Plaza, the Grand Dame of Boston, located in historic Back Bay.

Summary of Responsibilities:

Reporting to the Director of Business Travel Industry Sales, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Management and development of long term corporate negotiated partnerships (individual travel), travel agency partnerships, leisure programs and leisure wholesale partnerships as well as other associated individual travel needs.
  • Meet and exceed room revenue targets on a monthly, quarterly and yearly basis in corporate published, preferred, volume, consortia and wholesale segments through action plan preparation and execution.
  • Utilization of intelligence tools to clearly understand market share and identify strategies to grow and attract new clients. Tool usage to include Hotelligence with focus on Agency360, Hotel IQ, LinkedIn and PMS (Opera).
  • Follow up on leads both by telephone and by written/email correspondence. Establish parameters, quotes, and negotiated prices, confirming by written contracts.
  • Participation in all territory sales events and trade shows. Involves preparation of events, invitations of clients, facilitating of event and conducting related travel in compliance with hotel standards.
  • Required to conduct active prospecting efforts to continue to build pipeline of business opportunities for hotel by planning and implementing strategies as well as action plans.
  • Conduct site experiences highlighting attributes of the property as well as the destination.
  • Leverage loyalty related programs including ResPlus, Famous Agents and Le Club Accor Hotels.
  • Actively participate in new revenue management strategies with focus on increasing RevPar and market share.
  • Involvement in regional and national industry associations by participating in monthly meetings and committee role.
  • Staying familiar with industry trends via appropriate publications and communications with Global Sales Team.
  • Ability to think strategically about hotels niche in business community and where to pursue business leads for all segments of hotel.
  • Attend all required meetings (weekly sales meetings and morning sales and catering lead meeting).
  • Participate in on going brainstorming sessions on various topics relating to hotel performance and colleague engagement.
  • Participate in training programs including Situational Selling, Negotiating Training, Converting Inquiries and achieve shop score of 90%
  • Work with Sales Coordinator and Representative team to manage and support action plans, participate in annual LEAD reviews and communication effort.
  • Work closely with Reservations and Front Office to ensure all details of the contract were delivered and guests departed satisfied.
  • Approach all encounters with guests, employees and vendors and partners in a friendly, service oriented manner.
  • Prepare, monthly quarterly and annual reports, as required.
  • Balance operational, administrative and Colleague needs
  • Follow departmental policies and procedures
  • Follow all safety policies
  • Other duties as assigned



  • At least 3 years of progressive related experience and previous Sales experience required
  • Computer literate in Microsoft Window applications andor relevant computer applications required
  • University/College degree in a related discipline preferred
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Visa Requirements: Candidates must have valid authorization to work in the U.S.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Associated topics: administrative, branch manager, leader, manager of sales, principal, sales director, sales manager, shift lead, team leader, territory manager

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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