Software Solution Architect-Contact Center Integrations

Employment Type

: Full-Time

Industry

: Information Technology



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Software Solution Architect-Contact Center Integrations

Remote, CaliforniaServices & Support ? Global ServicesFull-TimeApply for this job8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience. With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.Job ID 2018-4252 Location US-REMOTE About the Job 8x8, Inc. is seeking a Solutions Architect to lead our Professional Services Integrations engagements. In this role you will be creating value added solutions for our business customers using our award-winning global cloud communication services (UCaaS and CCaaS). Using your solutions development experience, call center and telecom industry knowledge, and strong customer presence, you will help 8x8 customers integrate our products into their systems. Job Description In this role you will be engaging with our customers, partners, sales reps, customer success managers. You will be creating software solutions to integrate 8x8 products and services with external systems or to customize our core products to meet customer requirements. Through that process you will be responsible for the full life-cycle of your solutions. You will be wearing many hats: solution architect, business analyst, project manager, product manager, and more. On any given day you will be working on multiple engagements. Being self-driven with a positive attitude, excellent customer skills and an attention to details, will ensure your success. You will be serving our customers based in the UK and US East Coast.? Responsibilities -Timely manage your integration opportunities pipeline;-Proactively engage with customers to identify their business needs and technical requirements, creating a positive environment for information exchange;-Collaboratively engage with 8x8 teams to design software solutions supporting customer needs, and when necessary develop prototypes to confirm feasibility, utilizing 8x8 products, API?s, and software development tools as required;-Develop accurate, top-notch Statement of Works describing in detail the scope of your solutions, including scope, deliverables, assumptions, R&Rs, timeline, pricing;-Smoothly project manage customer orders to completion, keeping business systems up to date;-Individually contribute and oversee participating teams to build your solutions, paying specific attention to usability, supportability and quality;-Contribute to the team?s mission by developing new service offerings, identifying new integration tools, improving business systems, including leading cross-department initiatives;-Train 8x8 sales and deployment teams on Integrations and Customizations services offerings? relevancy. Qualifications -Industry expertise with could based contact centers solutions (5+ years);-Experience developing integration solutions using APIs (3+ years);-Experience in customer facing roles (5+ years);-Technical expertise in:-Contact Center technologies;-Unified Communications, VOIP;-CRM such as Salesforce.com, Netsuite, Zendesk, or Microsoft Dynamics;-Web application architecture and technologies;-Database such as SQL Server, Oracle or MySQL.-Optional but of great value: programming experience with PHP, Python or .NET;-Bachelor?s degree in a technical field and/or comparable industry certifications and experience.8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.View the Participant Poster in English - Espa?ol.View the Right to Work Poster in English - Espa?ol.We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more?or email us at?...@8x8.com?(Include ? Reasonable Accommodation ? in the subject line)For European Job Applicants our Job Applicant Privacy Notice can be found?here.Apply for this job
Associated topics: .net, application developer, backend, design pattern, lead, matlab, maven, programming, senior software engineer, software engineer lead

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