Product Application Support Representative (Becker)


: $39,300.00 - $58,970.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

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Position Description

3M is seeking a Product Application Support Representative for the U.S. Customer Services teams Business Grouplocated in Woodbury, MN. At 3M, you can apply your talent in bold ways that matter. Here, you go.

Job Summary :

The person hired for the position of Product Application Support Representative will offer support to one of 3Ms divisions and their corresponding products. They will provide in-depth technical assistance, product information, education, service, and sales lead generation via phone and other electronic interfaces to internal/external business partners and customers.

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You'll Make in this Role include but are not limited to the following:

  • Acts as the primary liaison with 3M customers
  • Communicate clearly and professionally by telephone, live agent chat and/or written correspondence
  • Educates and informs the customer of various processes and directs customers to appropriate resources
  • Accurately documents customer interactions using applicable CRM systems
  • Develops and leads improvements and/or solutions to work processes and tools
  • Links projects to business strategies and initiates actions that deliver results
  • Handles non-routine and difficult inquiries/ issues. Adapts differing soft-skill techniques and methods to develop solutions for a variety of complex issues
  • Resolves non-routine inquiries/issues and ensures response to products and services. Has knowledge and understanding of other the current processing systems, beyond CRM, that and can provide service to internal and external customers
  • Understands policies and regulations, investigates issues with proper research and communicates with other departments and providers
  • Generates sales leads and promotes other 3M business solutions to support sales growth
  • Improves customer satisfaction by identifying patterns and barriers to solutions by turning a negative situation into a mutually beneficial outcome
  • Must be dependable and able to multi-task, prioritize and manage time effectively
  • Basic Qualifications:

  • Possess a Bachelors degree or higher (completed and verified prior to start) from an accredited institution
  • Two (2) combined years experience engaging, servicing or selling to customers, clients, and/or a direct experience in a 3M Customer Services role in a private, public, government or military environment
  • Preferred Qualifications:

  • Knowledge of Salesforce CRM
  • Possesses exceptional customer service competencies
  • Enjoys helping and interacting with other people in a friendly, courteous manner and gives continuous attention to customer satisfaction
  • Ability to work in a high-volume, rapidly changing environment
  • Ability to work in a team environment and willing to collaborate and compromise, including team leadership
  • Strong Active Listening skills
  • Ability to follow through with commitments and show concern for the needs of others
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Strong organizational skills with the ability to stay focused on tasks
  • Good interpersonal skills
  • Clear and conceptual thinking ability; excellent judgment and discretion
  • Prefers to stay busy with a full workload and enjoys meeting challenges
  • Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines
  • Location: Wood bury, MN

    Travel: May include up to 5%

    Relocation: Is not authorized

    Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

    Diverse & Inclusive 3M

    3M is a place where you can collaborate with other curious, creative people. Where your diverse talents, inclusiveness, initiative and leadership are valued. Where youll find challenging opportunities that make your career exciting and rewarding. With a diversity of people, global locations, technologies and products, 3M is a place to grow and be rewarded for excellence.

    Associated topics: agent, agente de servicio al cliente, answer, call center associate, call center representative, client, coordinator, service specialist, telephone, tsr * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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